Shipping policy

At OUTnABOUT, we are committed to providing a smooth and reliable shopping experience for every customer. We proudly offer complimentary shipping on all orders within the United States.

Order Processing

• All orders are processed and shipped within 2–5 business days after confirmation.
• During peak seasons or promotional events, processing times may take slightly longer due to higher order volumes. We appreciate your patience and understanding.

Market Availability & Shipping Terms

OUTnABOUT currently ships exclusively to the United States,South Korea,Japan,Singapore,Thailand,Malaysia,HK SAR.

• Estimated Delivery: 8–12 business days.

We are actively working to expand our shipping coverage to other regions in the near future. Please stay tuned for updates!

Shipping & Tracking

• Free Shipping: Free shipping is available for single orders over US$200.
• Tracking: A tracking number will be provided once your order has been shipped, allowing you to track your package in real time.
•  External Factors: While we make every effort to ensure timely delivery, please note that we are not responsible for delays caused by factors beyond our control (e.g., severe weather, customs inspections, or incorrect address information).

Important Notes

• Delivery Estimates: Delivery times are estimated and not guaranteed. Actual delivery may vary due to courier schedules, customs clearance, holidays, or other unforeseen circumstances.
• Accuracy: Customers are responsible for providing accurate shipping information. OUTnABOUT is not liable for lost or delayed packages resulting from incomplete or incorrect addresses.
• Duties & Taxes: OUTnABOUT covers import duties and taxes for all shipments within the United States. Customers will not be required to pay additional customs fees upon delivery.
• Liability: OUTnABOUT will not be held liable for shipping delays caused by factors beyond our control, such as natural disasters, strikes, or courier disruptions.

Customer Support

If you have any questions regarding your shipment, please contact us at service@outnaboutkids.com with your name and order number. Our customer service team will reply within 24 hours to assist you.