Refund policy

At OUTnABOUT, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return. To be eligible, items must be:

• In the same condition as received
• Unworn, unused, with all original tags attached
• In the original packaging
• Accompanied by a receipt or proof of purchase

Customer Responsibility for Return Postage: For ordinary returns (items returned due to personal preference), customers are responsible for all return shipping costs, including any return label fees. OUTnABOUT does not charge any restocking or re-listing fees.

How to Make a Return

1. Verify Eligibility: Ensure your order meets the return conditions listed above.
2. Initiate Request: Contact our support team at service@outnaboutkids.com to initiate your return request.
3. Follow Instructions: Once your return is approved, we will provide you with the return instructions. Please upload your return shipping waybill or tracking number as requested.

Please Note: Customers are responsible for return postage. We do not accept shipments that have not been authorized through our customer service team.

Return Address

Please ship your authorized returns to the correct address based on your location:

🇺🇸 United States (US)

• Recipient: WLK-HOU (Attn: Jason)
• Address: 13513 S Gessner Rd, Ste #200, Missouri City, TX 77489, United States
• Contact: service@outnaboutkids.com
• Phone: (206) 280-8047

🇰🇷 🇯🇵 🇸🇬 🇹🇭 🇲🇾🇭🇰 Asia (South Korea, Japan, Singapore, Thailand, Malaysia,HK SAR)

• Recipient: Ashley
• Address: FLAT G 8/F HUNG WAI INDUSTRIAL BUILDING, 1-5 HI YIP ST & 20-26 WANG YIP ST WEST, YUEN LONG NT, Hong Kong
• Contact: service@outnaboutkids.com
• Phone: +852 34603324

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at service@outnaboutkids.com so we can resolve the issue quickly.

Non-Returnable Conditions

The following items are not eligible for return:

• Items that have been worn or used (beyond trying on, with visible wear or stains).
• Items not in their original packaging (missing boxes, hang tags, accessories, or promotional gifts).
• Returns requested after 14 days from delivery.
• Final Sale / Clearance items (marked as non-returnable at checkout).
• Damage caused by improper care, misuse, or alteration of the product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be automatically issued to your original payment method within 5–7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at service@outnaboutkids.com.